FAQ

 We understand that life can be unpredictable, and plans may need to change. To accommodate such situations, we have implemented a cancellation and rescheduling policy to ensure fairness and availability for all our clients. 

• 24-Hour Notice Requirement: If you need to cancel or reschedule your appointment, please provide at least 24 hours' notice ahead of your scheduled appointment time.
• Cancellation Fee: Failure to provide a 24-hour notice will result in a $25 fee.
• How to Cancel or Reschedule: To cancel or reschedule your appointment, please contact us through our booking platform, phone, or email as soon as possible.

This policy helps us to manage our schedule effectively and provide the best possible service to all our clients.  Thank you for your understanding and cooperation. 

 We strive to provide the best possible service to all our clients and ensure that our schedule runs smoothly. To maintain fairness and punctuality, we have implemented the following late arrival policy:

 15-Minute Grace Period: If a client is more than 15 minutes late to their scheduled appointment time, we will be unable to perform the service, as this would impact the subsequent appointments. 

 Rescheduling: If you are running late, please give us a call as soon as possible. We would be happy to reschedule your appointment to a later time or another day. 

 We appreciate your understanding and cooperation in helping us keep our schedule on track and ensuring that all clients receive timely and quality service. 

The Good Faith Exam is a yearly telehealth service required by the state of Texas before most medical treatments. An advanced medical practitioner conducts this comprehensive exam over the phone, reviewing your health history to determine if you're a good candidate for the services provided.The Good Faith Exam is an annual telehealth service mandated by the state of Texas prior to most treatments. This thorough examination is conducted over the phone by an advanced medical practitioner, and it reviews your health history to assess compatibility with the services offered.  The GFA consultation fee is normally $39, but it is free with treatment. However, if you fail to show up for your appointment, the $39 consultation fee will be charged to your credit card on file, as it is charged to my company. 

 Ultrasonic cavitation is not suitable for individuals with

•  cardiac pacemaker or other underlying issue
• kidney problems or on dialysis
• Recent surgery (less than 3-6 months)
• Pregnant, nursing or currently on menses
• on certain medication
• liver failure 
• etc.

 A chemical peel is a non-invasive cosmetic treatment that uses a chemical solution to exfoliate the outer layers of the skin. This process removes dead skin cells to reveal fresher, smoother, and more radiant skin underneath. It is best suited for clients with hyperpigmentation concerns about aging skin, an acne scarring, etc. For more information please come in and consult with our esthetician for more advice.

 At Sanctuary Medspa and Wellness, we strive to provide exceptional service and ensure your satisfaction. Please review our refund policy below: 

No Refunds for Services Rendered. We do not offer refunds for any services that have been provided.